Returns & Exchanges
Create a Return or Replacement Request
Need help with a return, exchange, or our 90-Day No-Snap Guarantee? Start here and our team will review your request.
Unused Hair Tie Return
We accept returns of unused hair ties within 14 days of delivery.
- Item must be unused
- Request must be made within 14 days of delivery
- Customer is responsible for return shipping
90-Day No-Snap Guarantee
If your hair tie snaps within 90 days of delivery, you may request a replacement pack.
- Order number required
- Clear photo of snapped hair tie required
- Customer is responsible for replacement shipping
Start Your Request
Email us at help@ciaobellacollective.com with your order number, a brief description of the issue, and a photo if requesting a replacement.
Email Us to StartRefunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
We do not accept returns on used hair ties, sale items, or gift cards.